Privacy policy

Last Updated: July 14, 2026

Welcome to Powervati. This website is operated by As enterprises (referred to as "we", "us", or the "Company"), accessible via the website URL powervatiAyurveda.com. The terms "you" or "your" apply to any customer, guest, or user accessing our sales platform and website.

Your privacy is extremely important to us. This Privacy Policy outlines the types of data we collect from you, the reasons for collecting it, how it is used and shared, how long it remains secure with us, and your rights over your own personal data. We request you to read this policy carefully before using the platform.

By visiting this platform, registering your account, placing an order, or otherwise sharing your details with us, you confirm that you have read and understood this Privacy Policy, and you consent to the collection and use of your information as described herein.

1. Legal Framework and Scope

This Privacy Policy is governed by the laws of India. It has been prepared keeping in view our obligations under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), along with amendments made from time to time.

This policy should be read in conjunction with our Terms of Use, Shipping Policy, and Cancellation & Refund Policy.

2. Information We Collect

We collect your data through different methods to provide you with seamless services:

(a) Information you give us directly:

  • Identity and Contact Details — Your full name, mobile number, email address, date of birth, gender, residential address, shipping address, billing address, and pin code.
  • Account Credentials — The username and password you set while creating an account on our website.
  • Health and Wellness Inputs — Any details or information you voluntarily choose to share with us during free consultations, wellness quizzes, or product recommendations. Sharing this information is completely optional and based entirely on your consent.
  • Communications and Feedback — Messages, queries, product reviews, ratings, survey responses, and feedback you send to us.

(b) Information collected automatically:

When you browse or interact with this platform, our servers may automatically collect technical and usage data. This includes your IP address, device type, browser details, pages viewed, links clicked, referral sources, and overall browsing behavior. This information is collected via cookies and tracking technologies.

(c) Information received from other sources:

We may receive information about you from third parties, such as updated delivery status and address details from our courier and logistics partners; payment confirmation from our payment gateways; or basic details from marketplaces and social media platforms (like WhatsApp, Instagram, and Facebook) where you interact with our brand.

3. Special Note on Payment Data

We never store your full card number, CVV, UPI PIN, or net-banking credentials on our systems. Every payment made on the platform is handled through secure, PCI-DSS compliant third-party payment gateway partners.

You always have the option not to share your personal information with us. However, in that case, certain features and services of the platform may not be available to you.

4. Why We Collect and How We Use Your Information

We collect and process your personal information for the following purposes:

  • To register you on the platform, create and manage your account, and verify your identity.
  • To accept, process, fulfill, ship, and track the orders placed by you.
  • To process your purchase payments through our payment gateway partners.
  • To send order-related updates — including order confirmations, dispatch updates, delivery notifications, and refund status — via SMS, email, WhatsApp, or phone calls.
  • To respond to your requests, queries, and complaints, and to provide customer support.
  • To provide the free consultations and personalized product suggestions requested by you.
  • To understand your preferences and personalize your experience on the website.
  • To analyze website performance, correct errors, and improve its utility and effectiveness.
  • To display relevant offers, promotions, and suggestions based on your interests.
  • To send you marketing and promotional messages, which will only be done with your consent. You can opt out at any time by writing to vediclabsproducts@gmail.com.
  • To conduct surveys and research. Participation in any survey is completely voluntary.
  • To detect, investigate, and prevent fraud, misuse, or security incidents.

5. Sharing and Disclosure of Your Information

We do not sell or rent your personal information to anyone for commercial gain. We share your data only to the necessary extent and in the following situations:

  • Service Providers — With our business associates such as logistics and courier companies, payment gateway providers, and IT, analytics, communication, and marketing service providers who help us run the platform.
  • Group Companies and Affiliates — With other entities within our group, who are bound to protect your data under standards no less strict than those mentioned in this policy.
  • Survey and Research Partners — For conducting customer surveys, subject to your prior consent. These partners are bound by written agreements to use the data only for the survey and delete it upon completion.
  • Legal and Regulatory Authorities — Where disclosure is required by law, court order, or requests from law enforcement agencies; or where it is necessary to protect our safety or defend legal claims.
  • Business Transfers — In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the new entity, which will remain bound by the commitments made in this policy.

6. Your Rights as a Data Principal

In line with the DPDP Act, 2023, you have the following rights over your personal data:

  • Right to Access — You may ask us what personal data of yours we hold and for what purposes it is being processed.
  • Right to Correction and Update — You may ask us to correct inaccurate data, complete incomplete data, or update outdated information.
  • Right to Erasure — You may request the deletion of personal data that is no longer needed for the purpose it was collected.
  • Right to Withdraw Consent — You may withdraw your consent at any time where processing is based on consent.
  • Right to Grievance Redressal — You may raise a complaint with our Grievance Officer regarding any act concerning your personal data.
  • Right to Nominate — You may nominate another individual to exercise your rights on your behalf in the event of death or incapacity.

To exercise any of these rights, please write to us at vediclabsproducts@gmail.com. We will respond to your request within 30 days.

7. Data Retention and Security

  • Data Retention: We keep your personal information only for as long as it is needed to fulfill the purposes described in this policy, to meet our legal, tax, and accounting obligations, or to resolve disputes. Once it is no longer required, we delete or irreversibly anonymize it.
  • Data Protection: We use reasonable technical security measures — including SSL encryption, access controls, and secure servers — to protect your data against unauthorized access. Access within our organization is strictly restricted on a need-to-know basis.
  • Disclaimer: No method of data transmission or storage over the internet can be guaranteed to be 100% secure. We cannot promise absolute security, and we shall not be liable for any data leaks arising from transmission errors or unauthorized acts of third parties beyond our reasonable control.

8. Cookies and Third-Party Links

Cookies: We use cookies to keep you signed in, remember items in your cart, and improve your overall experience. You can manage or disable cookies through your browser settings, though doing so may limit certain features of the platform. Our website currently does not respond to browser "Do Not Track" signals.

Third-Party Links: The platform may contain links to third-party websites or let you interact with us through platforms like WhatsApp, Instagram, and Facebook. These operate under their own privacy policies, and we are not responsible for their privacy practices.

Cross-Border Data Processing: This policy also applies where your personal data is processed outside India in connection with the products and services offered to users in India. In all such cases, we ensure that the protections described in this policy continue to apply.

9. Children's Privacy and Policy Changes

Children's Privacy: The platform is meant for users who are 18 years of age or older. Minors may browse the website only under adult supervision, but they are not permitted to make purchases or submit personal information.

If a parent or guardian believes their child has shared data with us, they can write to vediclabsproducts@gmail.com and we will promptly delete it.

Changes to This Privacy Policy: We review this policy from time to time. In case of material changes, we will notify you by email or a prominent notice on the website at least 15 days before the change takes effect.

Disclaimer: This document is for informational purposes only. For legal or statutory compliance validation, consult a professional legal expert. AI responses may include mistakes.